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About us is a private 'not for profit' advice resource, provided through XOdesign, based in Dundee, Scotland. At we are committed to providing a completely free, up to date, interactive information resource for consumers, businesses and any other interested parties, in the UK and abroad. See here for more details on privacy. is not directly associated in any way with local or central government agencies, and does not represent any local authority trading standards or advice service - if you wish to contact your own local authority service you will find a list of contact details here is also not associated with which is the website of the Trading Standards Institute - an organisation representing the interests of many professional Trading Standards Officers and other members, nor any other online domain except

Terms and conditions
The following represent the terms and conditions you agree to by using this website:

Use of ("the site") in any form (including but not limited to accessing information, submitting a complaint, using the 'TS Messageboard') is subject to unqualified acceptance of these terms and conditions, including acceptance in advance of any variations of such terms implemented by which will be displayed on this page. Such changes and/or modifications shall become effective immediately upon their posting, so please review these terms and conditions periodically. Your continued use of the site following the posting of changes and/or modifications will constitute your acceptance of the revised terms and conditions. For your information, this page was last updated on April 13th 2002.
If you do not agree with the current terms and conditions please do not access or use the site.

Ownership of Content
The materials and information used and displayed on the site, in any form, are the property of or licensed to XOdesign and subject to protection in its favour by copyright, trademark and other intellectual property protection laws, where appropriate. You may use them for personal, non-commercial purposes, but no licence for the use of them for any other purpose is granted to you. You may not otherwise download, copy, or store them in any medium (including any other web site) or modify, reproduce, retransmit, distribute, sell, publish, broadcast or circulate any such material without XOdesign’s written consent (except for fair use, or where otherwise indicated).

By contributing content to the site or by submitting a complaint, or by posting to the messageboard, you grant XOdesign a royalty free, perpetual, irrevocable, non-exclusive right and licence to use, reproduce, publish, modify and any copyrights and other intellectual property rights therein and to incorporate it in other works in any form. reserves the right to create databases, resulting from complaints submitted, in numerical/categorical form (i.e excluding your personal details). Such databases would not be used for commercial gain.

The site is provided and maintained free of charge to you. XOdesign endeavours to maintain the site to the best of it's ability, but is not responsible for any losses or damages (direct, indirect, consequential, punitive or special) that may result from defects of any sort, whether relating to the law of contract, or tort, or otherwise.
You should not assume that the site is free from error or interruption, or that it will be suitable for the particular purpose which you have in mind in using it. The services and content of the site are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including, without limitation, merchantability, fitness for a particular purpose, or non-infringement. Any sites to which links are provided are not under the control of XOdesign which is not responsible for them, or for any other sites in turn linked to such sites, or for any webcasting or other form of transmission received from any linked site. Links are provided as a convenience, and do not imply endorsement by XOdesign of the linked site.

Submitting complaints/Use of the TS Messageboard
You must ensure that any information and data provided by you, whether registering, submitting a complaint or participating in the 'TS Messageboard', is full, accurate and verifiable, and that it is not malicious, defamatory, illegal, vulgar, obscene, racially or ethnically objectionable, discriminatory or otherwise objectionable (as to which XOdesign's discretion is absolute).
XOdesign will endeavour to screen entries to the TS Messageboard in respect of such matters and reserves the right to remove from the site any information or data put on the TS Messageboard which it considers offends against those criteria or is inappropriate. By using it, you agree not to send unsolicited promotional material to the Messageboard.
Anything which is placed on the Messageboard by anyone other than XOdesign is not the responsibility of XOdesign, which makes no guarantees as to the accuracy, currency, content, originality or quality of such information, or as to whether the information may include unintended or objectionable content. XOdesign is not liable for any claims, losses, expenses (including professional fees and expenses) or liabilities arising out of or in any way connected with any claim made by any third party as a result of any information or data placed upon the Messageboard by you, and you will indemnify XOdesign from and against all such claims, losses, fees and liabilities. You understand that you may be legally liable for your contributions, in whatever form, to this site. Contributions from the Messageboard moderator will always be signed 'admin'.
You agree not to commit or encourage a criminal offence by using this service and agree not to infringe upon the rights of another person, including impersonation. You agree not to knowingly transmit viruses or or to transmit any type of electronic communication with the intent of affecting the performance of the site.
The information on the site or provided in response to questions does not constitute professional advice, and should not be relied on without enquiries being made of other independent sources. You accept full liability for any such reliance.

Neither the inclusion nor the exclusion of any person, firm, company or organisation in or from the site, nor any complaint about or response from any such, imply any criticism or complaint, or endorsement or recommendation of them by The lack or response by any such party to any complaint or comment about them does not imply that it is accepted by them.
Whilst XOdesign makes all reasonable attempts to avoid defects on the site, including viruses, no liability is accepted for any such defects, against which you should take all available precautions.
Governing Law - Use of the site, and the interpretation of these terms and conditions of use and disclaimer shall be exclusively governed by, and interpreted and enforced in accordance with, the laws of Scotland.

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