Self-help letters
We have listed below a number of self-help letters that you
can use as templates, or amend to your own specification,
in making a complaint about goods or services.
Letters are loaded in a simple text format so that they can
be loaded into any word processor. We will be regularly adding
to this page but if you have any other suggestions for helpful
letters please let us know on our feedback
form.
Faulty goods
You may find these letters helpful if you have problems with
goods you have purchased from a shop:
Basic letter when rejecting
unsatisfactory goods
Letter allowing
a repair to be carried out on goods
Letter rejecting goods
where they are not fit for their purpose
Letter seeking a refund
from a credit card company under equal liability provisions
General
follow up letter where no response from trader
Clocked
car letter to garage
Shoddy services
You may find these letters helpful if you have problems with
defective workmanship:
Letter asking
for remedial work to be carried out where original work
was defective
Letter
making time of the essence in a delayed contract
Letter
following up on defective service
Letter
following up on an overcharge for services
Letter
cancelling contract where goods have not been received
Credit problems
You may find these letters helpful if you have problems with
a credit rating because of information held by a Credit Reference
Agency:
Loan company letter
Credit reference agency letter
Letter requesting
a change of information
Letter of complaint
to Data Protection Commissioner
Incorrect information
advice letter
Notice of Correction
letter to Credit reference agency
Final letter of complaint
to Data Protection Commissioner
Cancellation
of contracts etc
You
may find these letters helpful if you need to cancel contracts,
for example in distance selling situations or from doorstep
sales:
Letter
requesting cancellation under 'Doorstep Selling' regulations
Letter
requesting cancellation under 'Distance Selling' regulations
Letter
requesting collection of unsolicited goods
Junk mail problems
You may find these letters helpful if you have problems with
the amount of unsolicited or junk mail you receive:
Letter requesting
that you be removed from mailing lists
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